Legal

Legal Information

Terms and Conditions
Important information about your rights and obligations as a customer of Escape Online.
Privacy Statement
How Escape Online collects, uses, shares, and stores your personal information.
Critical Information Summaries
A list of Critical Information Summaries outlining details for each service we provide.
Other Information
Here you will find ancilliary details about being a customer of Escape Online and using our services.

Complaints Handling
An explanation of our complaints handling and escalation process.
Financial Hardship Policy
In the event of a problem in paying an account by the due date, please refer to our Financial Hardship Policy.
Appointment of an Authorised Representative
If you would like someone to represent your company in dealings with Escape other than the current authorised contact then please complete this form.